Legal

Terms & conditions

Last updated: 4 August 2026

1. These terms

These terms and conditions govern the services provided by Novera ITAD Ltd ("Novera", "we", "us"), registered in England and Wales with its registered office at Bradford Chamber Business Park, New Lane, Bradford BD4 8BX, to the business client named on a quote or booking confirmation ("you"). They also govern your use of this website.

By accepting a quote or allowing us to collect equipment, you agree to these terms. Our services are provided to businesses only, not to consumers. If we agree bespoke terms with you in writing, those take precedence over anything inconsistent here.

2. Our services

We provide IT asset disposition services, including secure collection of retired IT equipment, data sanitisation and destruction, refurbishment and resale of reusable equipment, and recycling of the remainder under the Waste Electrical and Electronic Equipment (WEEE) regulations. The specific services for each engagement are set out in the applicable quote.

3. Quotes and booking

  • Quotes are based on the information you give us about the type, quantity, location and condition of the equipment. They remain open for 30 days unless stated otherwise.
  • If the equipment we find on collection differs materially from what was described, we may revise the price or agree a revised scope with you before proceeding.
  • A booking is confirmed when we issue a written confirmation of the collection date.

4. Collection and chain of custody

  • Our crews will scan, record and seal equipment at your site before it is moved, and you will receive a collection manifest the same day.
  • Equipment is transported in tracked vehicles to our UK processing facility, where it is checked in against the manifest and tracked by serial number through every stage.
  • You must provide safe and reasonable access to the collection site. If a collection fails because access, parking or the equipment itself was not as agreed, we may charge a reasonable aborted-collection fee.

5. Your responsibilities

Before we collect, you must:

  • ensure you own the equipment, or have the owner's authority to dispose of it, and that it is free of third-party charges, leases or liens;
  • take and verify any backups you need; data destruction is irreversible and we are not responsible for data you intended to keep;
  • remove equipment from device-management, tracking and activation locks (for example MDM enrolment, iCloud Activation Lock, BIOS passwords) so it can be processed and reused; and
  • tell us in advance about anything hazardous or unusual, such as damaged lithium batteries, so it can be handled safely and lawfully.

Equipment that remains activation-locked or encumbered may be limited to physical destruction and recycling, which can affect any rebate.

6. Title and risk

Risk in the equipment passes to us when our crew takes possession of it at your site. Title passes to us once the equipment is checked in at our facility and any residual data has been destroyed, except where a resale rebate has been agreed, in which case title passes on completion of the audit. Title in any data on the equipment never passes to us; it is destroyed on your behalf.

7. Data destruction

  • All data-bearing media is either erased in line with NIST 800-88 or physically destroyed.
  • We issue a serialised certificate of destruction for every drive, along with an asset-level report for every collection.
  • We act as your data processor for residual data on collected equipment, as described in our privacy policy, and will enter into a data processing agreement where required.

8. Reuse, resale and rebates

  • Equipment with resale value is functionally tested, graded and refurbished for reuse. Where a rebate has been agreed, resale value is credited against our charges or paid to you following the audit.
  • Grading is carried out at our facility and our audit results are final. Estimated values given before audit are indicative only.
  • Equipment without reuse value is recycled; nothing we collect is sent to landfill.

9. Environmental compliance

We are a registered waste carrier and process equipment in accordance with the WEEE regulations and our duty of care obligations. We provide waste transfer notes (and hazardous waste consignment notes where applicable) for every collection, and use accredited UK facilities for downstream processing.

10. Charges and payment

  • Charges are as set out in the quote, plus VAT where applicable. Where a rebate exceeds our charges, we pay you the balance; some collections are free where resale value covers our costs.
  • Invoices are payable within 30 days of the invoice date unless agreed otherwise.
  • We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

11. Cancellation

You may cancel or rearrange a booked collection free of charge by giving us at least 2 working days' notice. For shorter notice we may charge our reasonable costs already incurred. We may rearrange a collection where events outside our control (such as severe weather or road closures) make it unsafe or impossible, and will agree a new date with you promptly.

12. Liability

  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
  • Subject to that, our total liability arising out of any engagement is limited to the greater of the charges paid or payable for that engagement and £10,000.
  • We are not liable for loss of profits, loss of business, or indirect or consequential loss, nor for loss of data you failed to back up before collection.
  • We are not responsible for delays or failures caused by events outside our reasonable control.

13. Use of this website

The content of this website, including its text, design and branding, belongs to Novera ITAD Ltd and may not be reproduced without permission. The website is provided for general information; while we keep it up to date, it does not form part of any contract, and services are always subject to a written quote.

14. General

  • These terms, together with the applicable quote and any data processing agreement, are the entire agreement between us for the services.
  • Neither of us may assign the agreement without the other's consent, except that we may use vetted subcontractors for logistics and downstream recycling while remaining responsible for them.
  • If any part of these terms is found to be unenforceable, the rest continues to apply.
  • A person who is not a party to the agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce it.

15. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

16. Contact

Questions about these terms can be sent to hello@noveraitad.co.uk or raised on 07779 286946.